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COMPLETE THE ASSESSMENT
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SCHEDULE YOUR APPOINTMENT
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Learn MoreWhere to Start - Maximize Your Experience
- Allow for 10 minutes to download and configure the Zoom app.
- Download the app or use the link provided to you through email.
- Make sure you have good or great WiFi.
- Type in the meeting ID or click on the room color you were assigned. Then enter your password.
- Configure your video settings provided by Zoom. Position yourself in the best setting so your video is not too dark.
- Configure your video settings, by clicking the up arrow to the right of “Stop Video.”
- Configure your audio settings by selecting "Join with Computer Audio". Follow any prompts to test your audio settings.
- If you are using headphones or AirPods to connect, please note that you must click on the up arrow, to the right of the mute button to ensure that your headphones or AirPods are checked/connected in both the “select a microphone” and “select a speaker” sections. Otherwise your audio will not work properly.
- Place your computer on a solid surface to minimize shaky video. Lying in bed or walking is not recommended.
- WellPsyche providers aim to provide the highest level of care for our clients. Sometimes that means spending a little extra time when needed. Please allow 10 minutes for your provider to complete their preceding appointment. If your provider does not appear in that time, please call (310) 871-0670 so we can facilitate your appointment.
Tips to Maximize Your TelePsyche Experience
- Use WiFi to connect for your appointments, whenever possible.
- Make sure you are in a well-lit space but that there is not light coming into the room or space directly behind you. If indoors, it’s best to turn on lights and close curtains to outside light.
- Place your phone, tablet, or laptop on a solid surface in front of you. Don’t walk around holding your device and don’t connect while lying down in bed or on the couch.
- If you are connecting from your work place, make sure you are in a location that allows privacy. You’ll want to shut your office door or use headphones.
- If you are connecting from your car remember these important things:
- We can’t talk to you while you are driving. If you are driving, your provider will ask you to pull over to a safe location and stop the car before continuing your appointment.
- Make sure your connection is strong enough to maintain the call throughout your session. Parking garages and covered parking areas often have limited reception and this can result in you needing to reschedule your appointment to a time where you have a access to a better internet connection.
- Set your phone down on your dashboard or even on the steering wheel and adjust the angle to your liking. This keeps the video steady and avoids unnecessary shaking on the video.
- Make sure you are in a safe location and that your privacy is protected.
- If you are connecting from an outdoor location, that’s fine! We love to see the sunshine but please make sure that the sun in not directly behind you and that you are in a quiet location so we can hear each other. Headphones tend to work well for those who connect from outdoor locations.
- If you are connecting from home, make sure to minimize distractions to maximize the effectiveness of your visit. Let your family members or roommates know that you’ll be on a video call for the next ½ hour to hour and turn your phone on silent or do not disturb. We love to see your pets so they are welcome to join you as long as they aren’t too loud or distracting. If you need to attend to something immediately in your house, just let us know. We understand sometimes things just can’t wait and will work with you to make sure your environment is conducive to an excellent visit.
- If you get stuck and can’t connect, please call your WellPsyche representative at (310) 871-0670 and let us know that you are attempting to connect and having issues. We will do our best to assist you in connecting and connect you with our telehealth customer support team if needed. Just make sure to let us know so we don’t assume you missed your appointment!
How Parents Can Help Their Kids Have a Great TelePsyche Experience
- Make sure their device is connected to WiFi.
- Make sure they know how to open the app and/or log into the meeting ahead of time. Even if you are going to be there for the appointment, it helps to have children and teens log on themselves, as this promotes autonomy and responsibility.
- Kids often prefer to use a tablet or iPad to connect for their appointments, which is absolutely fine! Just make sure they set the device on a solid surface in front of them and don’t run around the house with it as this makes your provider a bit motion sick.
- Provide a private location for your kid to complete their visit. Their privacy is important.
- If at all possible, be present for your child or teen’s appointment. Often your WellPsyche provider will ask to speak with your kid alone for a portion of the visit but will need to discuss any concerns, treatment plan changes and instructions for follow up with you at some point during the visit. If you know in advance that you won’t be present for the appointment, please communicate with your child’s provider and clarify how you will be following up with the provider after the appointment.
- Sometimes it is necessary for a parent to meet with their child or teen’s provider without the child or teen present. Your WellPsyche provider can give you more information about when this might be appropriate.
Meet Loren
Loren had been searching for a psychiatrist to see her 8 year old son for over a year when she first found WellPsyche. She read on the website about the practice and honestly thought to herself “this sounds too good to be true.” After enrolling online, she was contacted by a representative who expertly walked her through the remaining process and she was able to schedule her son an appointment for the very next week. Loren wasn’t too technologically savvy so she felt a little nervous the day of Josh’s first appointment.
Josh’s new provider, Dr. Thomas, was thorough, kind and very patient when Josh needed to run to the bathroom. He spoke with both Josh and Loren together, then Josh by himself for a few minutes, then Loren. Dr. Thomas spent more time with Josh and Loren than Loren could ever remember another health care provider spending with her and she was so grateful for his compassion and thoughtful care. They discussed different treatment options and Loren was relieved that Dr. Thomas agreed with her that Josh would benefit from talk therapy, prior to considering medications.
About an hour after ending the visit with Dr. Thomas, the WellPsyche representative called Loren and they scheduled Josh’s first therapy session. Two days before his first therapy appointment, Loren received a reminder call about the appointment and was sent another email with instructions about how to log into the appointment.
Months later, Loren realized she’d scheduled Josh’s appointment too close to his school pick up time and that they wouldn’t be home in time to log into his meeting unless she picked him up early from school. She called her WellPsyche rep who reassured her that she could download the telepsyche app on her phone and that Josh could connect to his provider from the car when she picked him up from school. This sounded like a great solution and so Loren downloaded the app, picked up Josh and he was able to connect for his appointment on time.