Well Psyche Medical Group Policies and Procedures
Cancellation and Missed Appointments Policy
Scheduled appointment times are reserved especially for you. If an appointment is missed or cancelled with less than 24 hours notice, you will be charged according to the office fee schedule. Repeated no show appointments could result in referring you back to the insurance company for reassignment to another practitioner. Your insurance company will not be billed for fees associated with missed or cancelled appointments.
Well Psyche Medical Group provides reminder calls as a courtesy. Any failure by the automated phone system to provide the courtesy call does not relieve me of my responsibility to either keep my appointment or call the office during business hours to cancel my appointment with 24-hour notice. Failure to cancel with 24 hour notice will result in a charge.
If you have insurance, the payment for your deductible and estimated patient portion is due at the time of service. The office visit fee is based on the contracted rate with your insurance company. As a courtesy to our patients with insurance, we will file your claim for services rendered. Our office staff makes every effort to be as accurate as possible when collecting these amounts; however your insurance plan may not cover as much as we estimate. IN case your insurance policy will not cover the service provided, you agree to pay the balance.
It is the office policy for patients to come in on a monthly basis to receive their medication refills. All refills will require an appointment in person or via an online appointment with one of our providers. Close monitoring of your treatment is a top priority as it allows us to provide the highest level of care while minimizing potentially harmful outcomes. Appointments are generally conducted on a monthly basis unless your provider has already recommended an alternative schedule. If you anticipate difficulty maintaining monthly appointments, please call our central office to discuss options at (310)871-0670.
Coordination of Care
Well Psyche is a collaborative group of psychiatrists, psychologists, and psychiatric nurse practitioners working together in conjunction to provide you with the highest level of care possible. In order to maximize the success of your treatment, we have provided expert practitioners in their fields to assist you in achieving long lasting results.