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FREQUENTLY ASKED QUESTIONS

WellPsyche providers are experts in Medication Management, Psychotherapy and Wellness Services.

We are directly contracted with the following insurance companies:

   
California
  • Aetna PPO
  • Aetna Student Health
  • Anthem HMO/PPO
  • Blue Shield HMO/PPO
  • Blue Shield MHSA
  • Cigna
  • Magellan (MHSA)
Arizona
  • Aetna
  • Aetna Student Health
  • Blue Cross Blue Shield of Arizona
  • Cigna

We also work with PPO plans as an out of network provider. Please discuss with a WellPsyche Care Coordinator.

WellPsyche providers are expert Psychiatrists, Psychologists, Therapists, Physician Assistants, and Psychiatric Nurse Practitioners.

Yes. Both Physician Assistants and Psychiatric Nurse Practitioners are licensed to prescribe all types of medications. However, all WellPsyche providers receive additional, specialized training in psychiatry and psychotropic medication management.

To secure your visit, funds are held on your credit care 2 business days prior to your initial consultation. However, we do not collect any funds until the day of your visit. On the day of your visit, your card on file will automatically be charged and patient responsibility as required by your health plan. This includes any applicable copayments, deductibles, or coinsurance. No show and late cancellations are also charged at that time.

If you have any questions regarding your health plan's benefits our billing team will be happy to assist you. Please complete our online enrollment so we can first verify your insurance benefits.

Clients are typically seen between 2 - 7 business days after completing our online enrollment. Our online enrollment is quick and easy to complete within 15-20 minutes.

No. WellPsyche provider locations may change from time to time based on the provider’s schedule. However, all providers are available via online TelePsyche appointments, allowing for continuity of care.

As seen on the Locations page, we have two types of office locations. Physical locations are listed in black and TelePsyche-Only locations are listed in Blue.

Physical Locations allow you to visit with your provider face-to-face in the office. You may alternate between coming into those offices or visiting with your provider online as you prefer over the course of your treatment.

Our TelePsyche-Only locations are designated for clients without internet access. Clients may visit the office to meet with a provider online as the provider is located in another location.

WellPsyche Medical Group is dedicated to helping those who want to improve their lives. Given the US is currently experiencing a nationwide shortage of quality behavioral health providers, missed appointments and late cancellations are lost opportunities for new and existing clients looking to improve their lives. To ensure we are meeting each of our clients' needs, all scheduling changes and cancellations must be made at least 2 Business Days prior to the date of the scheduled appointment.

  • Your credit card on file will be charged the applicable No Show/Late Cancellation Fee on the day of the missed appointment.
  • Your insurance company will not reimburse you or WellPsyche Medical Group for missed appointments or late cancellations.
  • Courtesy calls or emails are just that, a courtesy. Not having received a reminder call or email does not excuse a missed appointment or a late cancellation.
  • Multiple missed appointments or late cancellations will result in dismissal from the practice.
  • We do understand that emergencies happen. If you are requesting to waive your fee for a missed appointment or late cancellation due to an illness, we require a physician's note for the request to be considered. Consideration for such a waiver occurs on a monthly basis and refunds are not processed until that time.

Zoom Meetings are live video conferencing, similar to Skype/Facetime, but with HD quality and medical grade security encryption. You can use your mobile phone, iPad, tablet, or computer as long as you have a reliable internet connection and video camera.

Zoom Meetings eliminate the frustration of having to drive in traffic, missing time from work or school, and allow you the option to keep your scheduled appointment even when you are running late or are out of town.

Psychiatric medication management requires monthly visits with a WellPsyche prescribing provider. Psychotherapy is typically scheduled on a weekly basis. Your WellPsyche provider may require more frequent visits depending on your specific circumstances.

There are 3 ways to request a prescription refill by one of the following methods:

  1. Log in to your WellPsyche account and submit a Refill Request
  2. Email us at RefillRequests@WellPsyche.com
  3. Call us at (310) 871-0670 - option 2

All prescription refill requests require processing by WellPsyche staff and approval from your WellPsyche provider. While most refill requests are completed the same day, please allow up to 3 Business Days as pharmacies are sometimes delayed. Also, if your insurance company requires a Prior Authorization to be completed before agreeing to pay for your medications. Approval of the Prior Authorization depends on your insurance company and may take up to 2 weeks.

Once we receive notification from your pharmacy that a Prior Authorization is required, we will submit the necessary paperwork to your insurance company. Approval of the Prior Authorization depends on your insurance company and may take up to 2 weeks.

All prescription refills require a monthly appointment. If are planning to be out of town, please notify your provider during your visit so they can make appropriate arrangements for you.

Most pharmacies will contact you when your medication is ready for pick-up. Prescribed medications are called in or sent in to the pharmacy electronically and are typically ready for same-day pick up based on the pharmacy's operating hours and workload.

If you do not receive notification from the pharmacy that your medication is ready, please contact them first to determine why there is a delay in completing the submission. If they have been unable to contact us, please notify us by one of the following methods:

  1. Log in to your WellPsyche account and submit a Refill Request
  2. Email us at RefillRequests@WellPsyche.com
  3. Call us at (310) 871-0670 - option 2

Early prescription refills require authorization from your WellPsyche provider. While we make every effort to complete the request as soon as possible, same day approval and processing are not guaranteed.

If you missed your appointment and require a prescription refill, please contact our refill department in one of the following ways:

  1. Log in to your WellPsyche account and submit a Refill Request
  2. Email us at RefillRequests@WellPsyche.com
  3. Call us at (310) 871-0670 - option 2

WellPsyche providers are dedicated to providing the highest quality care and helping you function at your best. Monthly appointments help your providers assess medication compliance, improve your quality of care, prevent escalation of symptoms, assess efficacy, and manage any potential side effects.

If you'd like to change your pharmacy, please let your provider know at the time your appointment.

prescription refill requests are addressed during business hours during the week. We do make an effort to address prescription refill requests over the weekend but cannot guarantee such refills on the same day. Please contact us to help us complete your request by one of the following methods:

  1. Log in to your WellPsyche account and submit a Refill Request
  2. Email us at RefillRequests@WellPsyche.com
  3. Call us at (310) 871-0670 - option 2
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